By continuing to use our services, you agree to be bound by the terms and conditions of this policy.
This Privacy Policy does not apply to information collected by any third party, including any third-party application, website, plug-in, or content that may link to or be accessible from or on the Website. We are not responsible for the privacy or security practices of those third parties, and we encourage you to review their privacy policies before providing them with any information.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using this Website, you agree to this policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Information We Collect and Receive
We collect several types of information from and about users of our Website, including information:
by which you may be personally identified, such as your name, postal address, e-mail address, telephone number, date of birth, and emergency contact information ("Personal Information");
health and wellness information that you voluntarily provide, such as injuries, physical limitations, pregnancy or postpartum status, and physician clearance, which you provide so that we can deliver instruction safely;
payment and transaction information, such as billing address, membership and class package history, and the last four digits and expiration date of your payment card (full payment card numbers are collected and processed directly by our payment processor and are not stored by us);
records of your communications with us, including e-mail, text messages, and in-studio or online inquiries;
about your internet connection, the equipment you use to access our Website and usage details.
How We Collect Information
We collect this information through online forms, account registration, class bookings, membership signups, payment transactions, communications with our staff, and intake or waiver forms completed at the studio or online.
The information we collect on or through our Website may include:
Directly from you when you provide it to us.
Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies.
From third-party service providers we use to operate the studio, such as our class scheduling and booking software and our payment processor. This can include personal identifiable information. This information collected through the API is not stored in our system.
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment. This information is not stored in our system. The technologies we use for this automatic data collection may include:
Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
How We Use Information
The Company does not sell your personal information, and we do not share your personal information with third parties for their own marketing purposes. We share your information only as described in this policy: with service providers acting on our behalf under contractual confidentiality and security obligations, with your consent, and where required by law or necessary to protect our legal rights. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Client and member data will be used by the Company to provide Pilates instruction and related services, including managing class schedules and bookings, administering memberships and class packages, processing payments, communicating about classes and events, and as required by applicable law. The Company may receive information from its booking software and payment processor in order to manage your account, reservations, and purchases.
The Company uses other Information in furtherance of our legitimate interests in operating our Services, Website and business. More specifically, the Company uses other Information:
To provide, update, maintain and protect our Services, Websites and business. This includes use of other Information to support delivery of the Services under an agreement, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities, or at an authorized user’s request.
As required by applicable law, legal process or regulation.
To communicate with you by responding to your requests, comments and questions. If you contact us, we may use your other Information to respond.
To send emails and other communications. We may send you service, technical and other administrative emails, messages, and other types of communications. We may also contact you to inform you about changes in our Services, our Services offerings, and important services-related notices, such as security and fraud notices.
For billing, account management and other administrative matters. The Company may need to contact you for invoicing, account management, and similar reasons and we use account data to administer accounts and keep track of billing and payments.
We may disclose personal information that we collect or you provide as described in this privacy policy:
The Client’s Instruction. The Company may share and disclose Information in accordance with a client’s instructions under the Terms of Service and with appropriate consent, including any applicable terms in the client agreement and the client’s use of services functionality and in compliance with applicable law and legal process.
Account Access. Access to your personal information is limited to authorized Company personnel (including instructors and front-desk staff) who need it to manage your account, bookings, payments, and class participation, and to authorized service providers acting on the Company’s behalf.
Third-Party Service Providers. Presently, the Company engages third-party service providers to operate the studio, including class scheduling and booking software, a payment processor for credit card and electronic payments, and email and communications platforms used to send class confirmations and studio updates. These providers process information only as needed to deliver their services to the Company and are required to safeguard it. This list may change from time to time.
We may also disclose your personal information:
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.
To comply with any court order.
To enforce or apply our terms of use and other agreements.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others.
User’s Privacy Rights
Accessing and Correcting Your Information
Website visitors who do not have an account cannot access member information.
Members and clients may review and update their own account information, including contact details, emergency contacts, payment methods, and class preferences, by signing in to their account on our booking platform or by contacting the studio. If you wish to request access to, correction of, or deletion of personal information we hold about you, please contact us using the information at the end of this policy. We will respond consistent with applicable law.
Children's Privacy
Our Services are not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from children under 13. Participants under the age of eighteen (18) may register for and participate in classes only through a parent or legal guardian who has consented to this policy and signed our Liability Waiver and Release on the minor's behalf, and any personal information relating to a minor is provided to us by that parent or guardian. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information promptly. A parent or legal guardian may review, request deletion of, or refuse further collection of their minor child's personal information by contacting us using the information at the end of this policy.
Health and Wellness Information
Because we provide Pilates instruction, you may choose to give us information about your health, including injuries, physical limitations, pregnancy or postpartum status, and physician clearance. We treat this as sensitive personal information. We collect it only with your consent, use it solely to deliver instruction safely and to modify or discontinue exercises as appropriate, disclose it only to the instructors, staff, and service providers who need it for that purpose, and retain it in accordance with the retention periods described below. We do not sell, share, or use health information for marketing. We are not a health care provider or covered entity, and information you give us is not protected health information subject to HIPAA. You are not required to provide health information, but if you decline or if the information you provide is inaccurate or incomplete, we may be unable to modify instruction for your condition and you participate at your own risk.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide the Services, maintain your account, comply with our legal, tax, accounting, and insurance obligations, resolve disputes, and enforce our agreements.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. Access to our booking and payment systems is protected by industry-standard authentication.
Despite the best of security practices, any system may be subject to malicious acts of third parties, such as thieves, hackers, viruses and malware. Although we employ security measures to protect against such attacks, by using the website you agree to assume the risk of loss due to such an attack. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. In the event we determine that a security breach has occurred affecting your personal information, we will notify you, the New Hampshire Attorney General, and any other regulator, in the manner and within the timeframes required by New Hampshire law.
Your Use of Cookies and Other Trackers
We use cookies and similar technologies for the following purposes: (i) strictly necessary cookies that enable core Website functions, including tracking when a user last interacted with the Website so that the user is automatically logged out after a period of inactivity; (ii) preference cookies that remember your settings, including your device's dark or light mode preference; and (iii) analytics cookies that help us understand how the Website is used so that we can improve it. We do not use cookies for third-party advertising or cross-context behavioral advertising.
You may refuse or delete cookies through your browser settings, but if you do, certain parts of the Website may not function properly.
Changes to Policy
It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users' personal information, we may notify you by e-mail to the e-mail address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
Third-Party Links and Services
The Website and the Services may link to or be integrated with third-party websites, applications, and services, including our class scheduling and booking platform, our payment processor, and social media platforms. Those third parties operate under their own privacy policies, and this policy does not govern their collection or use of your information. We do not control and are not responsible for the content, privacy practices, or security of any third party, and the presence of a link does not imply our endorsement.
Governing Law; No Private Right of Action
This policy and any dispute relating to it are governed by the laws of the State of New Hampshire, without regard to its conflict of laws principles. Except to the extent expressly required by applicable law, this policy is a statement of our privacy practices and does not create any contractual right or private right of action in any person. If you believe we have not complied with this policy, please contact us first so that we may attempt to resolve the matter.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, please contact us at studio@refinedresistance.com
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