frequently asked questions
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Download our app! You can find links for Apple or Google app versions at the bottom of our Sign Up page.
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Our booking window is 14 days out for our memberships, class packs, and drop ins. Our Total Unlimited members get a special 21 day booking window.
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Grip socks are required for reformer & tower classes, and recommended for mat classes. We also recommend bringing your own water bottle.
Mats, props, and coffee are available at no cost. :)
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Our doors open 10 minutes before each class and we do lock the door at class start time. This keeps everyone’s belongings safe and classes free from interruption.
Plan to arrive 5-10 minutes before class every single time. This amount of time allows you to arrive, gather the correct props for the class, meet the instructor and share any injuries or important details without holding up the start of class.
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We are located in Building B of the Access Sports Medicine building. Once you turn into the complex, drive to the far back. Park anywhere you like.
As you look at the back of the building and see the large main entrance, before entering it, look to your left and you’ll see an ADA ramp leading to a separate door. That is our entrance!
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The more you commit, the more you save. A single class drop in will be the most expensive. A class pack, which does not renew, allows you to save money without too much of a commitment. An ongoing monthly membership is where you’ll see better savings. The more y
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Our late cancellation window is 6 hours for group classes. Remove yourself from the class by logging into your account on our website or our app and remove yourself from your scheduled class as early as possible.
Late cancellations within the 6 hour window will incur a $10 charge. If you are on a limited membership, class pack, or have purchased a drop in, you will receive your class back to your account.
No shows will incur a $20 charge and receive the class back to your account.
If you have booked a private session, your late cancellation window is 24 hours. You will lose the session and incur the charge if cancelled within 24 hours or if you no show.
Please email studio@refinedresistance.com with any questions or concerns.